Frequently Asked Questions

Everything you need to know about UltraVPN.

UltraVPN is a premium VPN service that encrypts your internet traffic and routes it through secure servers in 125+ locations worldwide. It protects your privacy, secures your data on public Wi-Fi, and lets you access geo-restricted content from any device.

Yes. UltraVPN uses AES-256 encryption, the same standard used by governments and financial institutions. A strict no-logs policy — independently audited — ensures your activity is never recorded. A built-in kill switch prevents data exposure if the connection drops.

Download the UltraVPN app for your device, create an account, and tap Connect. The app automatically selects the fastest server. Advanced users can manually choose a country, protocol, or enable features like split tunneling in the Settings menu.

UltraVPN includes optimised streaming servers for major platforms. Our servers are regularly updated to maintain unblocking capability. With speeds capable of 4K streaming and no bandwidth caps, you can watch without buffering from anywhere in the world.

UltraVPN offers a 30-day money-back guarantee on all plans. Contact support within 30 days of purchase and receive a full refund — no questions asked and no conditions attached.

Yes. UltraVPN supports router-level installation, allowing you to protect every device on your home or office network — smart TVs, gaming consoles, IoT devices — without running the app on each one. Our support team provides step-by-step setup guides for popular router models.

Get UltraVPN

Still Have Questions?

If you didn't find the answer you were looking for above, our support team is available 24 hours a day, 7 days a week via live chat and email. We typically respond within 2 hours — often much faster — and our agents are trained to handle everything from basic setup questions to advanced protocol configuration and billing issues.

Our Help Center also contains hundreds of step-by-step tutorials, troubleshooting articles, and video guides covering every aspect of UltraVPN — from first installation to advanced features like split tunneling, kill switch configuration, and router setup. It's searchable and updated regularly as we add new features or platforms.

UltraVPN is backed by a 30-day money-back guarantee. If you're not completely satisfied after trying the service, contact support and you'll receive a full refund — no explanations needed, no waiting periods, no deductions.